Dexway adds to its catalog of specific courses a new 30-hour professional English for the hospitality industry course dedicated to the hotel and tourism sector. This sector requires a functional, oral and fluent level of English to serve international guests, resolve issues and ensure a memorable experience. However, training staff often involves a considerable investment of time – and resources. The solution comes with Dexway AI Receptionists & Hotel Workers, a course designed specifically for hospitality English language training.
Dexway AI Receptionists & Hotel Workers combines specialized content with artificial intelligence tools to achieve practical, continuous learning without the need for face-to-face classes. Throughout 30 hours of training, staff develop key skills such as customer service, reservation management or complaint resolution, all through realistic simulations, free expression tasks and exercises automatically evaluated by the AI. This automation not only ensures homogeneous training for the entire team, but also makes it possible to objectively measure the progress and effectiveness of the program.
Thanks to its 24/7 availability and multi-device compatibility, this course can be easily implemented in hotels, chains and training centers in the sector, even in contexts with high staff turnover or logistical constraints. Moreover, by dispensing with native trainers or synchronous sessions, costs are drastically reduced without sacrificing pedagogical quality. A modern, cost-effective solution aligned with the real needs of today’s hospitality industry.
Course structure
- Modules in real situations: check-in, complaints, recommendations, reservations, emergency situations.
- Interactive AI role-plays simulating interactions with guests, with automatic feedback on fluency, politeness, tone and vocabulary.
- Writing assignments: emails, confirmations, instructions, essays evaluated by AI (structure, formality, accuracy).
- Speaking assignments: recordings of oral responses automatically corrected (intonation, correctness, naturalness).
- AI masterclasses focused on key industry protocols and phrases.
Organizational benefits
Organizations with large teams or shift work know that traditional language training does not always fit their dynamics. That’s why Dexway courses with artificial intelligence offer a 100% online, scalable alternative designed to maximize impact without disruption. A flexible, cost-effective option focused on the direct application of the language in the work environment.
Fully autonomous training
The course is 100% online and available 24/7. Your staff can be trained without affecting shifts and schedules, ideal in environments with staff turnover.
Suitability to the professional profile
The content is based on real industry situations, ensuring highly applicable learning from day one.
Objective and scalable evaluation
AI makes it possible to evaluate hundreds of speaking and writing tasks effortlessly and with consistent criteria, useful for measuring ROI.
Cost and time reduction
Personalized training without the need for native trainers or travel.
Dexway AI Receptionists & Hotel Workers (Professional English for the hospitality industry) offers a concrete, efficient and cost-effective solution for training hotel and tourism staff. The course combines specialized content, AI technology and automated assessment to ensure that workers acquire high-impact communication skills.
