Dexway keeps adding modules to its English at work series, which cover some of the most common work-place situations and tasks, combining engaging listening and reading tasks with topic-specific vocabulary, the lessons offer strategies for dealing with real-life work situations in English.

English for work

New English at work modules

Digital Marketing

In this course students are introduced to the main themes around the topic of Digital Marketing.

The course begins with an introduction to the area with some key vocabulary on the topic of marketing and social media. The following units use reading and listening exercises to look at more specific aspects of  digital marketing such as:

  • SEO (Search Engine Optimisation) with the common words and expressions and a reading text with comprehension questions.
  • SEM (Social Engine Marketing), the typical vocabulary and a listening exercise with gaps.
  • Social Media and Email Marketing and their roles in modern marketing strategies.
  • Comparing marketing strategies looks at the uses of the various marketing methods available to companies.

The course ends with a comprehensive review of the vocabulary and topics in the course dealt with unit by unit in order to aid the recall and retention of the information covered.

 

Empowerment, Motivation and Leadership

This course looks at three different elements in business management: Empowering employees, Motivation and Leadership.

Each section has key vocabulary and expressions as well as a definition of the term and reading or listening exercises to give more information on the topic.

Using some of the main theories surrounding the three areas such as Maslow’s hierarchy of needs, Alderfer and the Three Needs theory, students will learn more about the theoretical aspects surrounding empowerment, motivation and leadership. Lessons use matching, gap fill and comprehension exercises to provide comprehensive practice on both the content and the language used.

Specific lessons on managing talent, responsible leadership and growth mindsets take a deeper look at different areas on these themes, with a speaking lesson to provide practice in talking about work.

The course ends with a review of all the vocabulary related to the three main areas covered, as well as providing the chance to revisit the texts and definitions in order to have a clear idea of both the content and the theories covered.

 

English for customer service in the catering sector

The objective of this course is to learn how to communicate with one or more interlocutors in relation to dealing with work situations in the catering sector.

The course starts with a unit covering greetings, courtesy and farewells at the restaurant. The student will learn how to deal with complaints and apologies. Using familiar situations, learners practice providing polite and appropriate service. By inferring context and using interactive exercises to confirm understanding, learners will practice listening and completing sample dialogues that consolidate the vocabulary in the topic.

Two units of the course address the topic of explaining and recommending dishes, desserts and drinks. Students will find appropriate contextual practice for each section. They will then move onto dealing with bills and payments, making reservations and managing orders.

Finally, students will learn the appropriate vocabulary and structures to give directions and communicate with their work colleagues.

 

Tourist information and attention

This course provides the student with sufficient expressions and vocabulary to be able to successfully manage interactions, typical of the workplace, with English-speaking visitors.

The course focuses on dealing with clients, being courteous, managing problems, bills and basic administrative duties, as well as looking at other areas that are important in the tourist sector. The lessons are based on realistic situations with listening practice and vocabulary input.

Learners continue to extend their communication skills with exercises based on taking messages and written formal and informal correspondence. The focus remains on typical situations such as: choosing a conference venue, buying or renting a vehicle, ordering in a restaurant and using public transport. There are examples as well as practical tasks in which the student will produce the target language.

There are also grammar revision exercises dealing with comparative and superlative structures, modal verbs, simple and continuous in the present and past, all set in the context of tourism and dealing with the public.

 

These purpose-built Work-related lessons have been designed to combine the latest language-learning techniques with meaningful contexts in order to help anybody using English at work to feel more confident. These lessons are an invaluable look at English at work.

If you want to receive more information about these courses, please contact us.

 

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