Effective communication with international customers is a key factor in the hospitality industry. In an environment where the customer experience depends largely on the quality of service, mastering the English language becomes a must. To respond to this demand, Dexway launches English for Bars and Restaurants, a new course designed specifically for professionals in the HORECA sector (hotels, restaurants and cafes), supported by its innovative artificial intelligence technology in language training.
Global tourism, booking platforms and online reviews have raised the standards of customer service, especially in such sensitive areas as catering. Language training must therefore focus on practical language use, with a 100% professional approach. AI English Bars and Restaurants not only teaches English, but contextualizes it in real situations that hospitality staff face on a daily basis.
Content adapted to the reality of the sector
The course includes interactive units on:
- Order taking and menu suggestions.
- Attention to complaints and problem resolution.
- Recommendations of drinks and dishes.
- Useful expressions for customer reception, reservations and invoicing.
All content is contextualized and designed to simulate real work environments, with dialogues, role-plays and practical activities where the student puts into practice what he or she has learned immediately.
Artificial intelligence at the service of professional learning
Thanks to the integrated AI, students receive instant feedback on their oral and written responses, allowing for autonomous, flexible learning adapted to the level of each user. The tool analyzes pronunciation, coherence, vocabulary and intonation, offering personalized recommendations to advance confidently and effectively.
In addition, the system adapts to the pace of each student, which facilitates its incorporation in internal training programs or as a complement to face-to-face itineraries in educational centers or academies.
A scalable and efficient solution for multilingual teams
The hospitality industry often has diverse teams with varying levels of English. AI English Bars and Restaurants allows for flexible implementation by level, ensuring that each employee receives exactly the reinforcement they need. Training managers can track progress in real time thanks to automatic performance reports.
This solution is ideal for:
- Establishments that seek to professionalize English-language services.
- Vocational training centers with tourism and hospitality programs.
- Tertiary-oriented higher education.
- Hotels, restaurant chains and catering services.
Visible results in a short time
Oral exercises, interactive tasks and simulations improve fluency in a short period of time, increasing the student’s confidence to interact with clients in a natural and professional manner. The direct impact is reflected in improved customer service and overall satisfaction.
AI English Bars and Restaurants represents a practical and effective solution for reinforcing English in demanding work environments, without technical complications and with measurable results. A safe bet for institutions wishing to professionalize their training offer and for companies looking for excellence in customer service.
Request more information and find out how to implement it in your training program.
